Help with customs and online shopping
We have collected the most frequently asked questions and answers that customers have wondered about receiving from abroad or sending to abroad. You can also use our chatbot and ask questions there.
Miscalculated or paid twice?
Questions about fees and customs clearance:
Before you shop online from abroad
- Find out what it costs – use the import calculator from the Norwegian Customs
- Also, see 5 things you should know
Questions about calculation, computation, and exchange rates:
Personal information and age:
A few examples
How to fill out customs papers when sending abroad
See how you can easily enter all the information about the package.
- Customs papers must be filled out for all types of shipments abroad, except for postcards and regular letters (documents).
- Use the web solution for both letters and packages, and fill out information about the sender, recipient, and what the package contains.
- The information must be registered digitally and in English due to common rules between countries.
Restrictions on mail to certain countries:
Due to conflicts and other factors, some countries currently cannot receive mail:
Sanctions implemented in the event of the war in Ukraine
The ongoing war in Russia against Ukraine is affecting customs operations, including various export and import bans. We advise our customers who are trading with Russia, Belarus, and certain regions of Ukraine to stay updated on the current regulations through relevant channels.
Norway: Import and export restrictions against Russia – Norwegian Customs
Sweden: Ukraine War and Customs Administration – Swedish Customs
What is not allowed to send?
Not everything is allowed to be sent with Posten. See what is prohibited.
Does the country have special rules?
Check the country’s own rules and requirements about customs, size of the shipment, and what you can and cannot send. Delivery time may also vary.
Received a message about missing customs information?
Sometimes the information that you send with the shipment is not detailed enough. Posten will contact you and you can upload the missing documents here.