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Help with customs and online shopping

We have collected the most frequently asked questions and answers that customers have wondered about receiving from abroad or sending to abroad. You can also use our chatbot and ask questions there.

Miscalculated or paid twice?

  • From 01.01.2024, the seller must digitally mark VOEC shipments with their valid VOEC number in advance. If this is not done correctly, the authorities demand that the shipment must be taxed, including VAT. and any duty must be paid. Posten then collects import duties on behalf of the authorities, and charges a price for the job of customs clearance.

    The requirement for digital information is leading to the payment of the tax, therefore it does not help that the VOEC number is written elsewhere on the consignment. The VOEC seller is the only one authorized by the authorities to correct and refund the fees. Posten is not authorized to correct such errors. See information from the Tax Administration.

  • If you have paid value added tax to the online shop, but still receive a payment demand for VAT from Posten, you must contact the online shop you shopped from. It is the online store that is responsible for correcting and refunding the VAT that you paid in connection with the purchase. Do you need an English receipt that the fees have been paid to send to the online store? Here's how to do it:

    1. Go to www.posten.no/en/import-duties
    2. Enter the tracking number for your package and press "Go to payment"
    3. Choose between the Norwegian or English version of the receipt

    Go to www.posten.no/en/import-duties for more information


    Note: Not all shipments can be searched for on www.posten.no/en/import-duties, so it is important that you keep the receipt you receive when you pay the import duties at one of Posten's pick-up points. If you still don't have a receipt, contact Posten's customer service.

  • If you believe the calculation is incorrect, you must contact customer service and provide documentation. We can then correct the duties if possible. To calculate duties, we use the item and value declaration that accompanies the shipment.

    See the Norwegian Tax Administration, which provides good information and guidance when you want to apply for a refund of overpaid VAT and customs duties, as well as in cases where you claim a refund of duties when you return goods.

  • Posten is responsible for correcting its own errors. If the customs clearance error is caused by someone other than Posten, fees under NOK 100 will not be refunded. For fees over NOK 100, Posten has the option of correcting the customs clearance assignment and applying to the authorities for a refund. If you think the calculation is incorrect, you must contact our customer service and document this.

Questions about fees and customs clearance:

  • Posten will notify you in the Posten app, in Digipost or by letter if we have cleared customs and calculated fees for a shipment addressed to you. To pay for shipments that have been cleared through customs and delivered in the mailbox, you can use the Posten app or posten.no/en/import-duties.

  • Posten works so that you can receive as many shipments from abroad as possible right where you prefer to receive them. For goods in letter shipments with a value under 500 kroner, we can deliver the shipment right in your mailbox and you can pay digitally for import fees and customs clearance. For shipments that contain restricted goods and goods with a higher value, you still pick up your shipment at Posten’s delivery point. Always use a digital payment solution where there is the possibility for it.

  • From 2024, import duties must be paid for all goods, with few exceptions. See news at toll.no. This means that Posten must clear customs and collect duties on shipments with goods that do not fall under the VOEC scheme or are considered duty-free.

    • Posten has sent you a message that we have a shipment for you that is missing or has incomplete customs documentation.
    • It is important that you provide what we are asking for.
    • As soon as we receive information from you, we will process the shipment through customs and send it on to you.

  • Posten automatically performs simplified customs clearance, but for goods valued over 3000 kroner, you can opt out and do the customs clearance yourself.

    The price you pay is intended to cover our costs for performing legally mandated tasks such as: arrival processing, registration of shipments, and mandatory customs warehouse accounting to the Customs Agency. We also have to perform these legally mandated tasks on shipments that customers clear through customs themselves.

  • The price covers the costs Posten has associated with legally mandated tasks: arrival processing, classification and registration of the goods, calculation and collection of any fees, settlement to the authorities, as well as storage pending payment from the recipient.

  • If you have not paid Norwegian VAT and other fees through the online store purchase (VOEC), you must pay fees when the item arrives in Norway. This also applies to gifts valued over 1000 kroner.

  • Posten has automated and digitized the postal customs clearance services in accordance with new authority requirements, as well as through interaction nationally and internationally, which has resulted in simplified solutions and lower customs clearance prices.

    • Shipments with a value of 0-500 kroner are normally processed digitally with automated collection and delivery to your mailbox and the price for this solution is our lowest.
    • Shipments with a value of 500-3,000 kroner are normally processed electronically and with delivery and payment at one of Posten's delivery points. This service also has a very low customs fee.
    • Shipments with a value over 3,000 kroner, with restricted goods regardless of value or which are subject to declaration with duty-free content is the most comprehensive customs clearance solution. This requires a greater degree of manual work with many different customs procedures.

    You can find our prices here

    For VOEC consignments with correct digital marking, Posten has chosen not to require payment during import handling. This despite the fact that Posten has security and processing costs for the consignments.

  • No, you do not have to pay. The shipment will be returned after 2 weeks if you do not pick up the shipment.

  • Value Added Tax, customs and special duties. See the Norwegian Customs summary of what you have to pay when you shop online

  • All shipments, except simple letter shipments, will be processed for import.

    • If the latest tracking shows that your shipment is for import processing, it means that your shipment is with us for customs clearance. The shipment is assessed whether it is duty-free or must be cleared through customs.
    • If all necessary documents accompany the shipment, it will be cleared through customs and forwarded to your pick-up location.
    • If customs documents are missing, you will be contacted via SMS or letter about the reason and what you need to do. You will receive a new notification when the shipment is ready to be picked up at Posten.

  • No, the Norwegian Customs does not have any shipments for storage. It is Posten that carries out the customs processing of all shipments transported by us. If your shipment is for customs processing, it is Posten you must contact.

  • From the time we process your shipment through customs, it can take a few days before it arrives at the pick-up location. You will be notified when it is ready for pick-up.

Before you shop online from abroad

Questions about calculation, computation, and exchange rates:

  • The basis for import handling and calculation of import duties is sent in an electronic message from the sending country. The information in the file must be the same as listed in the customs declaration outside the consignment. If discrepancies nevertheless occur, the digital information will normally form the basis for the digitized processes for imports into Norway.

  • Posten collects customs according to the official exchange rate at the Customs Authority, which are updated weekly. If you have shopped in a currency that is not listed by the  Customs Authority, Norges Bank's daily updated exchange rates are used.

Personal information and age:

  • Examples of typical personal information that Posten processes are name, address, birth number, telephone number, and email address. The birth number is only required in special cases.

  • Posten needs your personal information in order to perform customs clearance services in line with the authorization that the Customs Authority has given Posten.

  • When purchasing tobacco products and alcoholic beverages, Posten is required to perform an age check to ensure that we deliver these types of goods in accordance with the regulations. You as the recipient must pay the control fee of 49 kroner before the goods are delivered.

  • If you do not have a Norwegian ID number (personal identification number or D-number), you must apply for a TRK - customs ID-number from the Norwegian Customs.

    See toll.no/en and about application

A few examples

  • You can receive a gift shipment from abroad duty-free when the value of the item is 1,000 kroner or less. In order for you to be exempt from tax, it must appear from the shipment information that it is a private gift shipment sent to you from a private sender. Restricted or prohibited goods cannot be sent in a gift shipment to Norway.

    Gifts - Norwegian customs

  • Books are normally duty-free when they are imported into Norway.

    If the shipment contains books together with other goods, then the other goods must be cleared, but as long as the books are specified on the invoice, the books will not be cleared.

    The customs regulations state that books in the last stage of turnover are exempt from the obligation to declare when the value is below 3,000.– kroner. This means that books with a value of over 3,000.– kroner must be cleared through customs, even if no import duties are to be paid for them. Posten will charge a price for customs clearance on such assignments.

  • Artworks that do not qualify for duty exemption must be cleared through customs and duties calculated. In certain cases, you can get full or partial exemption from VAT approved, but then you must be able to document that the artwork meets the requirements for duty-free import.

    According to the regulations, there are two requirements that must be met to get a full VAT exemption:

    • The artwork must be calculated as an artwork in the VAT regulations.
    • The artwork must be made by a living artist who imports art themselves.
    • In cases where the artwork must be cleared through customs without duties being calculated, you still have to pay the customs clearance price.

    For more information, see toll.no/en

  • No VAT shall be charged when you import stamps, as long as the stamps cannot be used for franking.

    The customs regulations state that stamps for collection are exempt from the obligation to declare when the value is below 3,000.– kroner. This means that stamps with a value of over 3,000.– kroner must be cleared through customs, even if no import duties are to be paid for them. Posten will charge a price for customs clearance on such assignments.

    In cases where collectables must be brought in through customs without taxes being calculated, you must still pay the customs clearance price since collectables are unfortunately not exempt from the obligation to declare, cf. Transport of Goods Act § 3-2, § 4-1.

    Regulations for the import of: Stamps, banknotes and coins – Norwegian Customs (in Norwegian)

  • No value added tax shall be calculated when importing coins and notes for collection.

    In order for coins and notes to be introduced duty-free as collectibles, they must previously have been valid means of payment.

    A commemorative coin/medal (without denomination) has not been a means of payment and therefore added value must be calculated upon import.

    In cases where collectables must be brought in through customs without taxes being calculated, you must still pay the customs clearance price since collectables are unfortunately not exempt from the obligation to declare, cf. Transport of Goods Act § 3-2, § 4-1.

    Regulations for the import of: Stamps, banknotes and coins – Norwegian Customs (in Norwegian)

  • E-cigarettes and flavor concentrates with nicotine - All flavors:

    • Can be imported for smoking cessation upon presentation of a medical certificate
    • The product must be purchased from the EU/EEA
    • The quantity cannot exceed three months of consumption (depending on the recommended dosage or according to prescription)
    • Customs clearance from the first krone.

    E-cigarettes and flavor concentrates without nicotine - With tobacco flavor:

    • Can be imported
    • Applies from all countries
    • Does not require a medical certificate
    • Simplified customs clearance

    E-cigarettes and flavor concentrates without nicotine - With other flavors:

    • Cannot be legally imported for smoking cessation as products without nicotine are not covered by regulations on the manufacture and import of medicines.
    • Illegal to import - even with a medical certificate.
Woman delivering a parcel at the post office

How to fill out customs papers when sending abroad

See how you can easily enter all the information about the package.

More about customs when sending abroad
  • Customs papers must be filled out for all types of shipments abroad, except for postcards and regular letters (documents).
  • Use the web solution for both letters and packages, and fill out information about the sender, recipient, and what the package contains.
  • The information must be registered digitally and in English due to common rules between countries.

Restrictions on mail to certain countries:

Due to conflicts and other factors, some countries currently cannot receive mail:

Sanctions implemented in the event of the war in Ukraine

The ongoing war in Russia against Ukraine is affecting customs operations, including various export and import bans. We advise our customers who are trading with Russia, Belarus, and certain regions of Ukraine to stay updated on the current regulations through relevant channels.

Norway:Import and export restrictions against Russia – Norwegian Customs

Sweden: Ukraine War and Customs Administration – Swedish Customs

Denmark: The situation in Ukraine – Danish Customs

What is not allowed to send?

Not everything is allowed to be sent with Posten. See what is prohibited.

Does the country have special rules?

Check the country’s own rules and requirements about customs, size of the shipment, and what you can and cannot send. Delivery time may also vary.

Received a message about missing customs information?

Sometimes the information that you send with the shipment is not detailed enough. Posten will contact you and you can upload the missing documents here.