Useful information about customs Customs clearance when sending items abroad
The customs authorities require customs documentation with content and value. Use our self-service solution to fill out an electronic address card with customs information and pay for shipping. Alternatively, you can purchase shipping at the Post in Shop, manually enter the customs information on a label, and we will perform the digital registration for you at a higher price. See the price list.
Your responsibility
As the sender, you are responsible for attaching correct information about your shipment. It is therefore important that you check what is permitted in the country you are sending to, so that you are sure that the shipment arrives and is not returned from the recipient country.
Use the web solution for letters and packages respectively, and fill in information about the sender, recipient and what the package contains (write this in English). Prevent the shipment from being returned; write exactly what the content is in the customs document. For example, "Gift (gift)" does not hold.
Sanctions implemented in the event of the war in Ukraine
Russia's war against Ukraine is ongoing. The current war situation affects customs handling, among other things with a number of export and import bans. We recommend our customers, who trade with Russia, Belarus and certain areas of Ukraine, to use the following channels to obtain the latest updated information on what applies at any given time.
Norway: Import and export restrictions against Russia – Norwegian Customs
Sweden: Ukraine War and Customs Administration – Swedish Customs
Denmark: The situation in Ukraine – Danish Customs
Parcels
When you are sending a parcel abroad, export customs clearance is included in the price you pay to send. All parcels sent out of Norway must be cleared by customs.
Prevent the shipment from being returned; write exactly what the content is in the customs document. For example, "Gift (gift)" does not hold.
Letters
All letters that have a value and are sent out of Norway must be cleared by customs. The customs authorities, both in Norway and in the recipient countries, require that customs documentation with content and value accompany your shipment. Prevent the shipment from being returned; write exactly what the content is in the customs document. For example, "Gift (gift)" does not hold.
If information is missing or if the documents are incomplete, your shipment may be delayed or returned from the receiving country.
Lack of information at customs
Customs export clearance often requires detailed information on goods and the sender. It is possible that the information provided with the shipment is not sufficiently detailed. Then Posten will contact you. In the message you receive, we state what we are missing and what you need to do in order for Posten to declare the shipment for you. You can submit missing information here.
Pending response from you, the consignment is stored at Posten's customs warehouse. The response deadline is 14 days before we return the shipment to you.
Question & answers
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All parcels to foreign countries must undergo customs clearance, where assessment is made of whether the consignment should be liable for customs duty.
If the consignment lacks documentation showing the contents and value of the consignment, we have to stop it and ask the sender to provide the necessary documents or information about the contents of the consignment. In order to avoid stoppages and delays, it is always important to ensure that a customs invoice is completed and included with the consignment. The parcel will be returned to the sender after 14 days.
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The customs rules state that all goods have a value, so there is a requirement that all consignments that are going out of Norway have documentation showing the contents and value of the consignment. If you require a replacement product or need to repair your product abroad, you will be able to avoid paying new import duties (VAT) when you receive the consignment back.
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According to the customs authorities, all goods have a value and thus the value must be stated.
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The customs authorities' rules for how and what has to undergo customs clearance apply to all consignments. Posten follows the rules given by the customs authorities.
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Norway Customs requires that the national identification number is registered for import and export customs clearance. This is to identify private individuals who do business abroad.
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Customs information must be completed in detail to avoid any stoppages in the customs clearance process. Different rules in the different recipient countries mean that detailed content descriptions are generally required. For consignments to be sent abroad, we recommend our self-service solution.
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The different recipient countries have different regulations for what is required in terms of import duties. Contact the recipient country's embassy for information about the fees charged.
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For consignments to be sent abroad, the customs clearance cost is included in the shipping price/postage.