Help and customer service
Get answers to your questions in the topics below, or try a chat with our digital employee. Our chatbot answers your questions around the clock.
What's current now:
Common Questions and Answers
Tracking help
We have collected some of the things that most people are wondering about. Feel free to try our chatbot which often provides more tracking details.
Detect fake e-mails and SMS
It is not possible to give a summary of what a fraudulent e-mail or SMS looks like, as this can change quickly. It may be about tracking, that a parcel is ready for collection and that a fee must be paid.
Pick up or send from parcel locker?
Do you have any questions? Or do you have a problem when you pick up a parcel from a parcel locker?
Have you paid double VAT and need a receipt?
If you have paid VAT to the online store but still receive a VAT payment request from Posten, you must contact the online store you purchased from. They are responsible for correcting and refunding the VAT you paid in connection with the purchase. Do you need an English receipt to send to the online store? Here’s how to do it:
- Go to www.posten.no/import
- Enter the tracking number for your package and click on “Go to payment”
- Choose between the Norwegian or English version of the receipt
Go to www.posten.no/import
How to complain and make a claim?
We help you with guidance and drafting the complaint if you wish.