Receiving parcels and letters
Everything you need to know about receiving letters and parcels. You choose whether you want to pick it up yourself or have the parcel delivered to your home or to a Pakkeboks (parcel locker). Find out more about customs clearance on shipments from abroad, and forwarding or storing mail when you have left. Also find more about return of parcels.
Flexible to receive
Choose where, how and when
Online stores offer several delivery options. You can, for example, pick up the parcel at Posten, in a parcel locker or have them delivered to your home.
On what days will your mail arrive?
You will receive addressed mail every other day – Monday, Wednesday, Friday one week; and Tuesday, Thursday the second week. See which days you receive mail in the mailbox.
Customs clearance on shipments from abroad
Sometimes the import duties are not paid with the item and this must be charged by us. Here you can pay VAT and customs online.
Identification and authorizations
Should others sign off shipments for you? What should an authorization look like? What should you do with shipments in the event of bankruptcy or death?
Return a parcel
Always check what the online store's return procedures are. Send from your own mailbox, from a parcel locker or deliver it to Posten.
Forward or store mail
When you go away, you can have the mail forwarded or we can store it until you return home. Feel free to order as soon as the trip is booked.
Your address
Check what is registered about you in Posten's address register. And you can at the same time enter your telephone number to receive an SMS instead of a pick-up note for large consignments that do not fit in the mailbox.
Missing, damaged or delayed mail
Use our tracking service or the Posten app to follow your shipments. Contact our customer service for help with damaged or missing parcels.
Lack of postage
If a shipment is missing or has too little postage, the sender must pay missing postage and an additional fee.
All about mailboxes and P.O.Boxes
Information about delivery to your mailbox, mailbox facilities or location of the mailbox. A P.O.Box at Posten can be used by the whole household and you receive mail every weekday. You collect mail within Posten's opening hours.