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Terms for use of PostenID for private individuals

These terms regulate the provision and use of PostenID. PostenID is Posten’s identity and login solution for individuals, used to log in to Posten. 

PostenID is provided by Posten Bring AS, with organisation number 984 661 185 and business address Biskop Gunnerus gate 14A, 0185 Oslo (“Posten” or “we”). Where we use “you,” “your,” or similar terms in these terms, we mean the person who has registered as a user of PostenID and in that context accepted these terms. 

Separate terms apply to the use of the various services provided by Posten that you access through PostenID. 

1. Creation of PostenID 

Registration 

When you create a PostenID, you must register your name, mobile phone number, email address, and password. 

Upgrade with BankID 

Some of the services we provide have higher authentication and security requirements. You will then be asked to upgrade your PostenID by using BankID or other eID solutions available in ID-Porten. In such cases, we will also register your national identification number and address. 

Age Limit 

You must be at least 15 years old to upgrade PostenID with BankID. 

Password 

If others become aware of your password, they can log in to your PostenID and order services in your name, make changes to your profile, see which of Posten’s services you have used, etc. Therefore, remember not to share your password with others or allow others to access it in any way. If you suspect that someone knows your password, you must change it immediately. 

2. Personal Data 

Privacy Policy 

Posten’s processing of personal data in connection with the provision of PostenID is regulated by a separate privacy policy (MÅ LENKES TIL). We encourage you to read the privacy policy. It provides information on how we process your personal data and your rights in this regard. 

Updating Information 

In the event of changes to your information, such as if you get a new phone number or email address, it is your responsibility to update the information you registered when you created your PostenID. If you do not update it, you may miss important information about PostenID or the service you log in to may not function as intended. 

3. Service Level 

We aim for PostenID to always be available, but we cannot guarantee this. Therefore, the service may be unavailable for shorter or longer periods, or you may experience reduced functionality, for example, due to technical errors, upgrades, maintenance, changes, power outages, etc. For planned measures affecting availability, we will notify you in an appropriate manner. 

4. Posten’s Obligations and Responsibilities 

Providing PostenID as Agreed 

Posten shall provide PostenID in accordance with these terms. 

Error Correction 

If PostenID does not function as intended, we will attempt to correct the error as soon as possible after we become aware of it. If we cannot correct the error, or such correction will take a long time, we will attempt to notify you of this. 

Liability 

Posten cannot be held liable for any loss, damage, or similar resulting from PostenID not functioning as intended or being unavailable. 

5. Your Obligations and Responsibilities 

Using PostenID as Agreed 

You are responsible for using PostenID in accordance with these terms. 

Notification to Posten 

If you discover errors with the service, or you know or suspect that someone else has used your PostenID, you must notify us immediately. 

Liability 

You are responsible for everything that happens where your username and password are used, including any loss incurred by you, Posten, or others as a result of your use of PostenID. 

6. Terminating PostenID User 

You can terminate your PostenID user at any time under My Post/Edit Profile on posten.no or in the Posten app. 

In the event of a material breach of the agreement, Posten may terminate the agreement with immediate effect. 

If you have not logged in with your PostenID user for 24 months, it will be deleted. You will receive a notification by email before this happens. 

7. Intellectual Property Rights 

All rights to the Posten app and PostenID belong to Posten or any third parties with whom Posten has entered into agreements. Such rights may include trademarks, endpoints, program code, text, images, etc. It is not permitted to use such rights in any way other than as agreed with Posten through this agreement. 

8. Changes 

The terms may be changed. We will notify you of significant changes that we believe may be to your disadvantage at least one month before the changes take effect. 

9. Transfer 

Posten may freely transfer its rights and obligations under the contractual relationship according to these terms between companies within the Posten Bring Group. 

PostenID is personal, and you cannot transfer your right to use PostenID to anyone else. 

10. Contact 

Notifications in connection with the contractual relationship must be in writing and sent to the following: 

  • If to Posten: kundeservice@posten.no or Posten Bring AS, Postboks 1500 Sentrum, 0001 Oslo. 

  • If to you: Your Digipost box, the email address you provided during registration, or the postal address registered with Posten. 

11. Governing Law and Jurisdiction 

The agreement is governed by and shall be interpreted in accordance with Norwegian law. Disputes between you and Posten shall be sought resolved amicably. If this is not possible, either party may bring the dispute before the ordinary courts in accordance with the rules of jurisdiction in the Dispute Act.