Terms for Norgespakke™ same day
Use
The service is available to private individuals Monday to Friday. It is not permitted for companies to use this service, but it is permitted for private individuals to order both collection and delivery to / from office addresses.
Packaging
There are no requirements for packaging or address labels, but we recommend proper packaging if you want to send valuable items.
Maximum dimensions
- Maximum weight: 35 kg per shipment
- Maximum dimensions: up to 120 cm long
- Must be able to be handled by one person
Responsibility
In the event of damage or loss, Bring replaces the value of the parcel up to 1500.– kroner. If the parcel is damaged or disappears, the sender can be refunded item value up to 1500.– kroner. Bring is not responsible for consequential damages of late delivery.
The sender is responsible for ensuring that the general description, size and weight description correspond to reality. Bring and our couriers invoke the right not to accept the goods, without consideration, if the goods are not within our stated target requirements, do not fit, or for some other reason can not be transported.
Pickup
It is the sender's responsibility to ensure that the parcel is located where it has been agreed that it will be located.
The sender bears the risk for the parcel, and its contents, until it is picked up by one of our couriers. Confirmation of retrieval is available in the tracking interface of the sender.
Delivery
It is the recipient's responsibility to ensure that it is possible to deliver the parcel where agreed. The receiver may choose to leave delivered parcel outside the door and this needs to be selected in the recipient tracking interface.If nothing has been agreed, the courier will try to deliver to the person specified by the sender.
The recipient bears the risk of the parcel, and its contents, after it has been delivered to the agreed place by our courier. Confirmation of delivery is available in the tracking interface of the recipient.
Contents of the parcel
The parcel shall not contain anything that is illegal, dangerous, or otherwise inappropriate to carry, including, but not limited to:
- Temperature sensitive goods
- Chemicals, explosives, flammable goods, or replicas thereof
- Live animals
- Weapons, ammunition, or replicas thereof
- Substances that are on the
- Norwegian Medicines Agency's drug list, or other illegal substances
- Alcohol and/or alcoholic foods/drinks
Our couriers have the right to inspect themselves, or call on others with relevant expertise; whether the goods are dangerous, if there is a suspicion of this.
Right of withdrawal
The right of withdrawal applies until the assignment has been awarded to one of our bids. Contact 22 66 61 00 as soon as possible to exercise your right of withdrawal. If the assignment has not been awarded a bid, a refund will occur as soon as possible.
Complaints
Complaints must be made without undue delay. See Posten Bring General delivery terms. All complaints must contain purchase documentation including the value of lost/damaged goods, as well as the order receipt from the purchase of shipping.
Complaints are sent to ordre.oslo@bring.com. Bring invokes the right to reject the claim for compensation if there is good reason to believe that the shipping parcel did not contain what appears in the claim for compensation.
In other respects, Posten Bring general delivery terms apply to postal services.
Contact
The service is performed by Bring Courier & Express AS, org. no. 979 427 107. Contact us on 22 66 61 00 on behalf of Posten Bring AS, org. No. 984 661 185.
Customer service is available on 22 03 00 00, and at https://www.posten.no/kundeservice/kontakt-oss
Revision
August 2023 Name change from Posten Norge AS to Posten Bring AS
Valid from December 2020