Terms for permanent address change
General
Permanent change of address entails registration of a new permanent postal address and the forwarding of post from the old to the new postal address in Norway or abroad.
The service may be used by private individuals and may concern one, several or all persons in a household.
A change of address agreement is deemed to have been established when Posten has received a fully completed and correct order, and Posten has sent confirmation to the customer.
Redirection of post
Forwarding concerns addressed post, including:
- Letters
- Small parcels
- Registered letters
- Insured letters
- Postal subscriptions for newspapers and magazines (only forwarded within Norway)
Parcels are only forwarded if so requested by the post recipient. The cost of forwarding parcels is paid by the post recipient on delivery.
The following exceptions apply:
- Forwarding of post cannot be offered for private post addressed to a company (workplace) or institution (hospital, school, hotel, hostel, etc.), or for post addressed Poste Restante.
- Post with contents (objects) requiring a customs declaration is not forwarded to abroad.
- Post with Electronic Address Updating (EA) is not forwarded if the agreement between the sender and Posten is “Not forwarded on a permanent change of address”.
Forwarding can be ordered for up to 14 months. When the forwarding period has expired, post addressed to the old address will be returned to sender.
Forwarding of post can start at the earliest four business days from ordering on Posten's website.
Changes to a service ordered
The customer may cancel the service no later than one business day before the agreed start date. Concerning any reimbursement, the customer must contact Customer Service by telephone before the agreed start date.
Before the agreed end date, the customer may interrupt a service that has commenced. No reimbursement is made.
The customer may extend a service that has been ordered or commenced. Costs will accrue for the extension of the service.
Prices and terms of payment
Forwarding of post for two months is free of charge. Details of prices for longer forwarding periods can be found here.
Personal data
Posten's processing of personal data in connection with the delivery of the service is regulated by a separate privacy statement. It provides you with information about how we process your personal information and your rights in that connection.
Liability
Posten’s liability for the change of address services is limited to the price of the service ordered. Posten is not liable for any consequential claims. The liability is limited to post distributed by Posten.
Claims must be submitted by the customer without undue delay after the error is discovered, by telephone to Customer Service – (+47) 22 03 00 00, at customer service, or to Posten Bring AS, Posten and Bring Customer Service, P.O.box 1883, NO-4630 Kristiansand
Posten’s general terms of delivery will also apply.
Claims must be submitted by the customer without undue delay after the error is discovered, by telephone to Customer Service – (+47) 22 03 00 00, at customer service, or to Posten Bring AS, Posten and Bring Customer Service, P.O.box 1883, NO-4630 Kristiansand.
Revision:
August 2023 Name change from Posten Norge AS to Posten Bring AS
August 2021