Home delivery You choose where and when
Delivery on the door ordered in the online store
When you shop online, you can choose Home Delivery/På døren. The service is available throughout the country Monday to Friday. You choose which day you want the parcel, and it is delivered to your door between 17 and 21 in cities and towns *. For the rest of the country, delivery takes place between 8 and 17. You can request that we leave the parcel if you are not at home. For delivery in the evening, you will receive a SMS with a shorter time window of expected arrival. You can request that we leave the parcel if you are not at home. For delivery in the evening, you will receive a SMS with a shorter time window of expected arrival.
* In the Oslo, Stokke and Drammens area, home delivery has been extended by three hours from 15–22 every day of the week (Monday – Friday). In high season this will apply to all cities and towns.
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When you order home delivery with Posten in the online store, we can leave the parcel even if you are not home. You decide where to put it. This is how it works:
- Choose home delivery in the online store.
- When you receive an SMS from Posten with expected delivery date, you will notify us that we can leave the parcel.
- In addition, you can write a message if the parcel is to be placed at a specific location near your door.
- You will receive an SMS when the parcel is delivered.
- Our drivers do not always have the keys to the front doors of apartment complexes and apartment buildings. The parcel is left at the front door unless otherwise stated.
Shipments delivered in the mailbox
Many online stores offer parcels in the mailbox as a delivery option.
All letters and small parcels can be delivered in your mailbox, but if the shipment is too large, you can choose whether it should be left outside the door or pick it up at your pick-up point. You will receive an SMS about the delivery options.
Certain packages will only be delivered to your pick-up location if they are too large for your mailbox, you will receive a notification from us when these are ready for collection.
Mark your door with your name
In some cases, the sender pays for the parcel to be delivered at your door if it does not fit in your mailbox. Then it is important that you mark your door with a name so that the postman can leave the parcel.
Locking and security
On many mailboxes it is possible to put on a lock to secure the mailbox. The postman can then only deliver narrow and thin letters, and all parcels must be picked up at Posten. The advantages and disadvantages of locking the mailbox must therefore be weighed against each other.
Redirection of parcel to delivery at the door
You have ordered delivery to your pickup point, but you can still have the parcel delivered to your door.
Apart from Black Week and Christmas traffic, the service works like this:
- When the parcel is on its way to your pickup point, you will receive a message from us.
- You can choose to redirect the parcel by clicking on the link in the message.
- You can also order redirection from the pickup point where the parcel is located; use button further down the page here.
- See the exceptions below for when redirection is not possible.
The service is available throughout the country Monday to Friday. You choose which day you want the parcel, and it is delivered to your door between 17 and 21 in cities and towns *. For the rest of the country, delivery takes place between 8 and 17. You can request that we leave the parcel if you are not at home. For delivery in the evening, you will receive an SMS with a shorter time window of expected arrival.
* In Oslo, Stokke and Drammen area, home delivery has been extended by three hours from 15–22 every day of the week (Monday – Friday). In high season this will apply to all cities and towns.
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- Shipments you have chosen to pick up at a pickup point other than your usual one, or shipments to a parcel box.
- Shipments with customs, parcels with cash on delivery or temperature-sensitive content.
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- Mail items that are too large for the mailbox and must be picked up at Posten.
- Parcels ordered for the mailbox (Parcel in the mailbox), but which do not fit and must be picked up at Posten.
- Shipments you have chosen to pick up at a pickup point other than your usual one, or shipments to a parcel locker.
- Shipments with customs, postal orders or temperature-sensitive content.
Apart from Black Week and Christmas peak, the service works as follows:
The service is available throughout the country Monday to Friday. You choose which day you want the parcel, and it is delivered to your door between 17 and 21 in cities and towns *. For the rest of the country, delivery takes place between 8 and 17. You can request that we leave the parcel if you are not at home. For delivery in the evening, you will receive an SMS with a shorter time window of expected arrival. You can request that we leave the parcel if you are not at home. For delivery in the evening, you will receive an SMS with a shorter time window of expected arrival.
* In the Oslo, Stokke and Drammens area, home delivery has been extended by three hours from 15–22 every day of the week (Monday – Friday). In high season this will apply to all cities and towns.
Prices for redirection:
- 65.– kroner when ordering the same day you receive a message.
- 95.– kroner when ordering later than above.
- 45.– kroner for each additional parcel sent from the same sender.
When the shipment is on its way you will receive an SMS.