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Delivery options for e-commerce

Get the goods delivered the way you want. Once you have shopped online, you can select how quickly you want the item and where you want the item delivered. All online stores can offer these delivery options:

1. Pick up at Posten

  • You can pick up the parcel yourself at Posten
  • You can track your parcel and get the status of your parcel
  • Electronic notification allows you to retrieve the parcel earlier

Delivery

Shipping time is usually 1–3 business days, depending on the distance. The parcel can be delivered all over the country, including Svalbard.

Notification

You are notified that the parcel has arrived by SMS, e-mail or you retrieve a message in the mailbox.

If you are unable to pick up yourself, you can order home delivery from the link in the SMS, or as you trace the parcel. But this only applies to parcels ordered to your pickup point and does not apply during Black Week and Christmas peak.

Apart from Black Week and Christmas peak, the service works like this:

The service will be available throughout the country from Monday to Friday. You choose which day you want the parcel, and it is delivered to your door between 17.00 and 21.00 in cities and towns *. For the rest of the country, delivery takes place between 08.00 and 17.00. You can request that we leave the parcel if you are not at home. For delivery in the evening, you will receive an SMS with a shorter time window of expected arrival.

* In the Oslo, Stokke and Drammen area, home delivery has been extended by three hours from 15.00–22.00 every day of the week (Monday–Friday). In high season this will apply to all cities and towns.

Redirection for parcels on the road can not be ordered for:

  • Shipments you have chosen to pick up at a pickup point other than your usual one, or shipments to a parcel box.
  • Shipments with customs, postal orders or temperature-sensitive content.

Apart from Black Week and Christmas traffic, the service works like this:

  • The service is available throughout the country from Monday to Friday
  • You choose which day you want the parcel, and it is delivered to your door between 17.00 and 21.00 in cities and towns *
  • For the rest of the country, delivery takes place between 08.00 and 17.00
  • You can request that we leave the parcel if you are not at home
  • For delivery in the evening, you will receive an SMS with a shorter time window of expected arrival

* In the Oslo, Stokke and Drammens area, home delivery has been extended by three hours from 15.00–22.00 every day of the week (Monday–Friday). In high season this will apply to all cities and towns.

Redirects of parcels from your pickup point can not be ordered for:

  • Mail items that are too large for the mailbox and must be picked up at Posten.
  • Parcels ordered for delivery in the mailbox, but which do not fit and must be picked up at Posten.
  • Shipments you have chosen to pick up at a pickup point other than your usual one, or shipments to a parcel box.
  • Shipments with customs, postal orders or temperature-sensitive content.

Order redirection to Home delivery

Tracking by Posten app

The parcel can be tracked using the tracking number. Download our Android and iOS tracking app.

Optional Post Office

You can also choose to pick up the shipment at another Post Office/Post in Store than your local.

Pakkeboks (parcel locker)

You can also choose "Pakkeboks" as the delivery method when shopping in the online store. Download the Posten app and register with your phone number. You will be notified when the parcel is on its way and when it is ready to be picked up. To retrieve your parcel, use the app to easily open the slot. More about parcel lockers (Pakkeboks) and where they are located.

2. In the mailbox

Delivery in the mailbox applies to goods weighing up to 5 kilograms. The item is delivered to your mailbox as long as it fits.

60 % of the country's households receive delivery in the mailbox five days a week. Check delivery of parcels in the mailbox for your postcode here.

Mark your door with your name

In some cases, the sender pays for the parcel to be delivered at your door if it does not fit in your mailbox. Then it is important that you mark your door with a name so that the postman can leave the parcel.

If you shop a lot online, it is a good idea to buy a large mailbox.

3. Home delivery

Home delivery to your door

When you shop online, you can choose Home Delivery/På døren.

  • The service is available throughout the country Monday to Friday
  • You choose which day you want the parcel, and it is delivered to your door between 17.00 and 21.00 in cities and towns *
  • For the rest of the country, delivery takes place between 08.00 and 17.00
  • You can request that we leave the parcel if you are not at home
  • For delivery in the evening, you will receive an SMS with a shorter time window of expected arrival

* In the Oslo, Stokke and Drammens area, home delivery has been extended by three hours from 15.00–22.00 every day of the week (Monday–Friday). In high season this will apply to all cities and towns.

Order home delivery from the collection point (disabled during Black Week and Christmas traffic).

You can request that we leave the parcel if you are not home. You do this via the receipt.

Leave parcel outside your home

Now you don't have to wait at home. Order home delivery with Posten and we can deliver the parcel even if you are not home. Let us know while the parcel is on its way. More about leave parcel.

This is how it works:

  1. Choose home delivery in the online store.
  2. When you receive an SMS from Posten with expected delivery date, you will notify us that we can leave the parcel.
  3. In addition, you can write a message if the parcel is to be placed at a specific location near your door.
  4. You will receive an SMS when the parcel is delivered.
  5. Our drivers do not always have the keys to the front doors of apartment complexes and apartment buildings. The parcel is left at the front door unless otherwise stated.

It is important that you mark your door with a name so that the postman can leave the parcel.

4. Delivery the next day

When ordering the express option, the parcel is delivered to your door the day after ordering at 09:00 or 07:00. In smaller places, delivery time may be delayed up to 16:00. Express can be sent to most places in Norway. You can track your shipment using the tracking number.

Once you have ordered an express, you will be notified when the cargo is loaded on the car for delivery, by SMS and/or e-mail. If the shipment can not be delivered, it will be shipped to the local pickup point. You will also be notified via SMS, e-mail or retrieve a note in the mailbox.

Saturday deliveries

If the online store offers it, you can also get delivery on Saturdays between 10:00 and 16:00.